Nella seguente sezione, suddivisa per paragrafi cliccabili, troverete pubblicata una miniguida per spiegare con un linguaggio semplice ed immediato quali sono le procedure, i documenti necessari, i luoghi e le prassi per poter essere assistiti in Italia da un punto di vista sanitario. La seguente guida si rivolge esclusivamente a cittadini comunitari presenti in Italia.
All’interno della sezione Sanità sono reperibili altre miniguide con le relative spiegazioni : cerca quella che fa al caso tuo.
For citizens with a TEAM card: Citizens assisted by an EU state and European Economic Area (Iceland, Liechtenstein, Norway) and Switzerland (since 1st June 2002), if in need of healthcare during a temporary stay in Italy, are entitled to treatment in every private or state facility having an agreement with the National Health System.
They must show the TEAM card (or its replacement certificate). The word ‘treatment’ refers to free healthcare or healthcare provided upon payment of a small contribution (called a ticket) paid for by a patient.
For citizens with a replacement certificate: citizens assisted by an EU state and European Economic Area (Iceland, Liechtenstein, Norway) and Switzerland (since 1st June 2002), if in need of healthcare and in possession of a certificate which is not a TEAM card, will have to present the certificate to the Local Health Authority in order to receive healthcare.
Certificates and forms to present:
1)-Form E106, E109, E120, E121 (or document S1 or SED S072)
Those in possession of these certificates will present form E106 or E109 or E120 or E121 to the ASL, the Local Health Authority. The Local Health Authority will register them with the National Healthcare System and they will be entitled to full healthcare assistance (inclusive of G.P. and paediatrician) and thus receive the same benefits as an Italian.
The Local Health Authority will provide those in possession of forms E106 and E120 (or S1 or S072) with a document detailing the correct completion of the prescription to be presented to their G.P. each time they need it.
2)-Form E112 (or document S2)
Those in possession of form E112 (or S2), produced to receive assistance from a state facility (or associated with the National Healthcare System) other than a hospital, will present it to the Local Health Authority in which the facility is located. This will provide them with a document containing information regarding the completion of a prescription (if required) for admission to hospital, to hand in to the G.P.
Should a person be admitted to hospital, form E 112 (or S2) will have to be presented.
3)-Form E123 (or document DA1)
Those in possession of form E123 (or DA1) will present it to the Local Health Authority which will in turn provide a document containing information regarding the correct completion of the prescription to be presented to their G.P. each time they need one.
After a TEAM European Health Insurance Card or a replacement certificate is presented, G.P.s and paediatricians associated with the National Health System will proceed with the appointment and will be able to prescribe specialist consultations, tests, diagnostic exams, drugs or hospital admissions.
A list of the G.P.s associated with a Local Health Authority can be obtained by contacting the Local Health Authority of the city in which one is residing.
From Monday to Friday G.P.s and paediatricians visit for free without the need to pay a ticket.
The opening times of clinics are established by each physician.
On Saturdays, Sundays and on week nights (from 8:00 pm to 8:00 am), a free Medical Service for emergencies is active across the whole Italian territory. For emergencies it is also possible to call 118 (thorough description to follow).
The following link will show all numbers of the guardie mediche (emergency doctors) within all municipalities of Le Marche:
In the summer, a tourist medical service is active in certain regions. This service is subject to a contribution which varies from region to region. The amount paid by the patient (and the cost of the services) is fully refundable by presenting the payment receipts to one’s insurance company. The insurance company will demand the service fees through form E 126.
Four types of drug can be found in Italian pharmacies:
- life saving drugs: these are free medicines given on presentation of a prescription
- drugs subject to the payment of a ticket: these medicines are purchased with a small economic contribution and after presentation of a prescription
- drugs not paid for by the National Health System: these are given after presentation of a prescription but are to be paid for in full
- over the counter drugs: these are to be paid for in full but can be purchased without prescription
Even outside of business hours, it is possible to find a pharmacy open. They take it in turns to stay open at night time and on bank holidays. The name and address of the pharmacy open on a certain date is always displayed outside every pharmacy.
This link shows which pharmacies are open during non-business hours:
In the event of an emergency, a person can contact phone number 118, a public toll free service active 24 hours a day, to request an ambulance or a helicopter to transfer patients to a hospital. If the person is able to reach the hospital, they can go to the closest Pronto Soccorso (A&E – Accident & Emergency department).
Whenever ringing 118, it will be necessary to:
- communicate your name, surname and telephone number
- describe the emergency situation
- communicate the address to which assistance must be sent
This service is generally free if a TEAM card or a replacement certificate is presented. The payment of a ticket is necessary only in specific situations.
Admission to state hospitals (and accredited private facilities) can occur through A&E (Accident & Emergency department) by showing the TEAM card or its temporary replacement certificate, or based on a referral by a G.P.
A fee will be paid for specific services.
Admission to a hospital is free of charge.
This link lists all hospitals in Le Marche:
A visit with a specialist medical consultant, if referred by a G.P., can be carried out in a state facility or accredited private one. These services involve the payment of a small ticket (a small economic contribution).
All residents and citizens (Italians included) normally pay private dentists for dentistry.
It is however possible to benefit from the services of National Health System clinics and facilities in which dentistry service is available. These visits involve the payment of a ticket and long waiting lists.
Foreigners who are already receiving these therapies in their own countries, will contact an Italian facility providing the same services before entering Italy with a temporary permit. By presenting a TEAM (European Health Insurance) card, the therapies will be free of charge or be subject to the payment of a ticket.
If it is not possible to use a TEAM card or its temporary replacement certificate, once the foreign person is back in their own country, they will be able to claim a refund for the healthcare expenses that have paid from their insurance company.
In order obtain a refund; one must present payment receipts and the required health documentation to the insurance company. To know more about this subject, contact your insurance provider.